The full amount must be paid in full prior to your trip departing unless by prior arrangement.
Cancellations by client:
Cancellations must be done in writing (e-mail acceptable) by the persons who made the booking and are not effective until confirmed as received by the Company. If the cancellation is received more than 10 working days before departure, the deposit will be refunded, less the banking charges. If the cancellation is received within 10 working days of departure, a further charge of 50% of the full tour fare will apply. Whale Watching Hermanus may cancel or postpone a trip due to bad weather at a MOMENT'S NOTICE. As your safety comes 1st and foremost!
Cancellations by the Whale Watching Hermanus:
Whale Watching Hermanus reserves the right to, in any circumstances, cancel the Whale Watching trip. In instances where the Company cannot run the trip, all the monies that were paid by the client will be refunded and this will constitute the full extent of the company’s liability. The Client may elect to join an alternative Whale Watching trip.
A 50% refund will be made in the event of no whale sighting. An Indemnity form must be signed on arrival. Whale Watching Hermanus will not be responsible for, or liable for any loss or damages of property.